Track Your Order

Order Number

Order Status:

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Russian Federation
18-28 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Russian Federation 18-28 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

FAQ

You can check your order status by entering your email address used for the order and/or your tracking number here: https://sterilize-x.com/tracking https://sterilize-x.com/tracking

Have you completed an order but not received an order confirmation from us?

There are multiple reasons as to why you may not have received an order confirmation:

  1. It is possible that you have entered your email address incorrectly.
  2. Please check your spam folder. It is possible that the order confirmation has been filtered into that folder.
  3. The order process was not completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: "Have not received an order confirmation". They will then check whether or not your order has come through.

As long as your order has not left our warehouse, we can still change and correct your delivery address. Please reach out to our customer service via the contact form using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse unfortunately we can then no longer change your delivery address.

Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.

However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven't received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice: https://sterilize-x.com/tracking https://sterilize-x.com/tracking

Customer Support Contacts:

Contact form - https://sterilize-x.com/contact

Tel.: +1 (205) 782-8737

Where is My Order?