Track Your Order
Order Number
Order Status:
Order confirmed
Quality check
Packaging
Dispatched
Delivered
Order confirmed
Quality check
Packaging
Dispatched
Delivered
Estimated delivery times / country in business days:
FAQ
Where's my order?
You can check your order status by entering your email address used for the order and/or your tracking number here: https://sterilize-x.com/tracking https://sterilize-x.com/tracking
I have not received an order confirmation
Have you completed an order but not received an order confirmation from us?
There are multiple reasons as to why you may not have received an order confirmation:
- It is possible that you have entered your email address incorrectly.
- Please check your spam folder. It is possible that the order confirmation has been filtered into that folder.
- The order process was not completed correctly.
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form with the subject: "Have not received an order confirmation". They will then check whether or not your order has come through.
Can I change my address?
As long as your order has not left our warehouse, we can still change and correct your delivery address. Please reach out to our customer service via the contact form using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse unfortunately we can then no longer change your delivery address.
Can I cancel my order?
Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.
However, we’re often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of being placed.
Can I change my order?
Unfortunately changing your order is not possible.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
How can I get my invoice?
Your invoice was sent to the email you provided in your order details. If you haven't received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice: https://sterilize-x.com/tracking https://sterilize-x.com/tracking
Customer Support Contacts:
Contact form - https://sterilize-x.com/contact
Tel.: +1 (205) 782-8737